| 1980 |
Quality Control
Quality Circles |
| 1985 |
Quality Planning and Evaluation
International Standards |
| 1990 |
Quality Assurance
Quality Cost Evaluation System |
1991
|
ISO 9001 Quality Management Systems Standard
Internal Audits |
| 1992
|
Supplier Quality Systems |
| 1993 |
Total Quality Management
Customer satisfaction
Quality Improvement Teams
Problem Solving Techniques
Cultural Change |
| 1994 |
EFQM Excellence Model
Customer satisfaction |
| 1995 |
Benchmarking
Quality Function Deployment
Statistical Process Control |
| 1996 |
Strategic Quality Management
ISO 14001 Environmental Management Systems Standard |
| 1997 |
Strategic Marketing
Management Through Vision |
| 1998 |
Six Sigma Awareness |
| 1999
|
Six Sigma Deployment |
| 2002 |
Six Sigma (non-production processes
) |
| 2003 |
ISO 9001:2000
Six Sigma (excellence everywhere) |
Road to Quality 
